Privacy Policy – 77pak
Online Gaming Pakistan

1. Introduction

Welcome to 77pak. This Privacy Policy explains how we collect, use, store and protect the personal information of players who use the 77pak platform — whether through our website at 77pak.win or through the 77pak mobile app.

We understand that sharing personal information online requires trust. That trust matters to us. This policy is written in plain language so you know exactly where your data goes, how long we keep it, and what you can do if you want it changed or removed.

By registering for a 77pak account, you confirm that you have read this Privacy Policy and agree to the collection and use of your information as described here. If anything in this policy is unclear, please reach out to our support team before registering.

2. Data We Collect

77pak collects personal information through different touchpoints during your time on the platform. The categories below outline what we collect and when.

Information You Provide Directly

• Registration details: your full name, date of birth, email address, and chosen username when you create your account.
• Identity verification documents: a copy of your CNIC or other valid identity document when requested for account verification or withdrawal processing.
• Payment information: account references for JazzCash, Easypaisa, Raast, or bank transfer used for deposits and withdrawals. Full payment credentials are not stored by 77pak.
• Support communications: messages and attachments you send to the 77pak support team via live chat or any other contact method.

Information Collected Automatically

• Device and technical data: your IP address, device type, operating system, browser type and version.
• Usage data: pages visited, games played, betting activity, session duration, and navigation patterns on the platform.
• Cookie and tracking data: preferences, session tokens and analytics data collected through cookies and similar technologies. See Section 5 for more detail.

3. How We Use Your Data

77pak uses your personal information only for legitimate purposes directly connected to operating the platform and serving you as a player. Specifically, your data is used to:

• Create and manage your 77pak player account.
• Process deposits and withdrawals in PKR through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets.
• Verify your identity when required, including for account security checks and withdrawal processing.
• Provide customer support and respond to queries or complaints you raise with our team.
• Send you account notifications including transaction confirmations, security alerts, and important policy updates.
• Send promotional communications — but only if you have opted in to receive them. You can withdraw this consent at any time.
• Monitor gameplay activity to detect fraud, bonus abuse, and any activity that may breach our Terms and Conditions.
• Analyse usage patterns to improve the platform's performance, design, and game selection — including our cricket and PSL betting features, slot games, fish games, and bingo.
• Maintain accurate records of your activity on the platform for audit and compliance purposes.

4. Data Sharing

77pak does not sell or rent your personal information to any third party. We only share data in the specific and limited circumstances described below.

Payment Processors

When you make a deposit or request a withdrawal, your payment reference details are shared with the relevant payment provider — such as JazzCash, Easypaisa, Raast, or your bank — solely to process that transaction. These providers handle your payment data under their own privacy and security standards.

Game Providers

Some games available on the 77pak platform are operated by third-party game providers. When you play these games, certain session data (such as your player ID and game activity) may be shared with the provider to facilitate gameplay, resolve disputes, and maintain game integrity. No unnecessary personal data is shared beyond what is required for the game to function.

Legal and Compliance Obligations

77pak may disclose personal information where required to do so by law, court order, or in response to a legitimate request by authorities investigating fraud or other illegal activity. We will only share the minimum information necessary to comply with such a requirement.

Business Operations

We may engage trusted third-party service providers for functions such as platform hosting, analytics, and customer support tooling. These providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

5. Cookies & Tracking Technologies

77pak uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to improve your experience over time.

Types of Cookies We Use

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate correctly.
• Preference cookies: remember your settings and preferences, such as language or notification choices, so you do not have to reset them on every visit.
• Analytics cookies: help us understand how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and does not identify you individually.
• Security cookies: assist in detecting suspicious activity, protecting your account against unauthorised access attempts, and maintaining platform integrity.

Managing Cookies

You can control or disable cookies through your browser settings. Most browsers allow you to block third-party cookies, clear existing cookies, or be notified before a new cookie is stored. Please note that disabling essential cookies may prevent certain parts of the 77pak platform from working as expected, including the login process and account management features.

6. Data Security

Keeping your personal information secure is a priority for 77pak. We use a combination of technical, organisational, and procedural measures to protect your data from unauthorised access, loss, misuse or alteration.

• All data transmission between your device and the 77pak platform is encrypted using industry-standard SSL/TLS protocols.
• Access to player account data within 77pak is restricted on a need-to-know basis and is subject to internal access controls and audit logging.
• Payment transaction data is handled through secure channels and is not stored in full on our servers.
• Regular security reviews and monitoring are in place to detect and respond to potential threats promptly.

While 77pak takes all reasonable steps to protect your data, no system connected to the internet can be guaranteed as completely secure. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

7. Data Retention

77pak retains your personal information for as long as your account is active and for a reasonable period thereafter, to meet our operational, legal and audit requirements.

• Account data is retained for the duration of your active account and for a period following closure, as required for compliance and dispute resolution purposes.
• Transaction records — including deposit and withdrawal history in PKR — are retained for a minimum period for audit and verification purposes.
• Communication records (such as support chat logs) are retained for a limited period to assist with follow-up queries and quality assurance.
• Identity documents provided for verification are retained only as long as necessary and are deleted once they are no longer needed for the purpose they were collected.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Your Rights

As a 77pak player, you have the following rights in relation to your personal data. To exercise any of these, please contact our support team with your registered account details so we can verify your identity before processing your request.

• Right to access: you can request a copy of the personal data 77pak holds about you.
• Right to correction: if any of your personal data is inaccurate or incomplete, you can ask us to correct it. For basic details like your contact information, you may also be able to update these directly within your account settings.
• Right to deletion: you can request that we delete your personal data. This is subject to any legal or operational obligations that require us to retain certain records. Accounts with outstanding balances or pending withdrawals must be resolved before a deletion request can be fully processed.
• Right to withdraw consent: where we rely on your consent to process your data (such as for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
• Right to restrict processing: in certain circumstances, you can ask us to limit how we use your data while a query is being resolved.

9. Minors

77pak is strictly an adult platform. You must be at least 18 years of age to register for and use the platform. We do not knowingly collect, store or process personal information belonging to anyone under the age of 18.

If we discover or are made aware that an account has been created by or on behalf of a minor, that account will be closed immediately and any associated personal data will be deleted. If you believe a minor has registered on our platform, please notify our support team so we can take action promptly.

Parents and guardians are encouraged to make use of parental controls and content filtering tools available through their internet provider or device manufacturer to restrict access to online gaming platforms.

10. Changes to This Policy

77pak may update this Privacy Policy from time to time to reflect changes in our practices, the platform, or applicable standards. When we make material changes, we will update the date shown at the top of this page.

For significant changes, we may also notify active players through in-platform messages or other communication channels. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically, especially if you are a regular 77pak player. If you disagree with any update to this policy, you should stop using the platform and contact our team to discuss your options.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, our support team is available around the clock.

You can reach us via the live chat feature inside your 77pak account — this is the fastest way to get a response. For written queries, our support email is listed on the FAQ page.

When contacting us about a data matter, please include your registered account username or email address so we can locate your records and respond accurately. We may need to carry out a brief identity check before processing any data-related request.